NEWS

22 November

• Payment Resolution Guide
• Okundu : 10273

Hail Knights!

Payment Resolution Guide

If your recent transaction has been declined and automatically refunded to your account by Steam and got hold on your account for chargeback, you can remove the hold on your account and play Knight Online again by repay the exact transacted amount using an alternative method of payment.

Here are steps:

Go to http://www.nttgameonline.com/knight/en


1. Login with your steam account.

2. Click ‘Payment Resolution' on the bottom right corner of the website.
This will redirect you to the ‘Payment Resolution' pop-up.
If your account is on hold, page will display your status as ‘On Hold' and ‘Amount to be repaid' to release your account


3. Click ‘PayPal' logo to proceed with the transaction.


4. Fill out the required questions provided for security reasons and press ‘APPLY' button.
This will redirect you to the PayPal login page.


5. Login with your PayPal account.


6. Press ‘Continue' to complete the transaction.


7. Confirmation message will be shown and your account will be reviewed by our staffs.


8. Reviewing process will take up to 72 hours.
Transacted amount are not processed at this moment. They will be processed once we approve your transaction.


9. If your account is approved by our staff, we will process the transacted amount and release your account.
*If your transaction get declined by our staff, new transaction should be made.

If you have any difficulties or issues using Payment Resolution, please contact http://support.nttgameonline.com/ for further assistant.